Privacy Policy

Welcome to VidyBack. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

Information We Collect

We collect information you provide directly to us when you:

• Create an account or register on VidyBack
• Connect your ecommerce store (Shopify, Etsy, Wix, etc.)
• Connect your social media accounts for publishing
• Make a payment or subscribe to a plan
• Contact us for support or submit a form

Information collected automatically:

• Device information (browser type, operating system)
• Log data (IP address, pages visited, time spent)
• Usage data (features used, content generated)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, operate and maintain our platform
• Process transactions and manage your subscription
• Sync your product catalog and generate social content
• Send transactional emails and account notifications
• Respond to your comments, questions and support requests
• Monitor and analyze usage trends to improve our services
• Detect, prevent and address technical issues or fraud
• Comply with applicable legal obligations

Sharing of Information

We do not sell, trade or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in operating our platform (payment processors, cloud hosting, analytics)
• With social media platforms you have authorized for publishing (Facebook, Instagram, TikTok, YouTube, Pinterest)
• With your connected ecommerce stores to sync product data
• If required by law, regulation or valid legal process
• In connection with a business merger, acquisition or sale of assets

Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.

• Essential cookies: required for the platform to function
• Analytics cookies: help us understand how users interact with our platform
• Preference cookies: remember your settings and preferences

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information, please contact us at contact@vidyback.com.

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access and receive a copy of your data
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to object to or restrict processing of your data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at contact@vidyback.com.

Security

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

Our platform integrates with third-party services including Shopify, Etsy, Wix, Jumpseller, Ecwid, Facebook, Instagram, TikTok, YouTube and Pinterest. These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these services.

Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: